Terms of service

Welcome to Gamers Arena! By browsing our website, placing an order, or using our services, you agree to the following terms.

1. General

- All information provided by customers must be accurate and up to date.
- You are responsible for your account and any activities under it.
- We reserve the right to refuse service, cancel orders, or suspend accounts that violate these terms.

2. Products & Stock

- Product images are for illustration purposes only. Actual colors and appearance may vary.
- Stock availability is subject to change without notice.
- We reserve the right to limit purchase quantities or discontinue products at any time.

3. Orders & Payment

- Orders are only confirmed after payment has been successfully received.
- We reserve the right to cancel or reject any order due to pricing errors, stock issues, suspected fraud, or other reasons.
- Once an order is confirmed, cancellation requests may not be accepted.

4. Pricing

- All prices are listed in Malaysian Ringgit (RM) unless stated otherwise.
- Prices, promotions, and discounts may change without prior notice.
- Shipping fees, taxes, or other charges may apply and will be shown during checkout.

5. Pre-Orders

- Estimated arrival dates (ETA) are provided by manufacturers or distributors and may change without notice.
- Delays are beyond our control and do not qualify for compensation.
- Pre-order deposits and payments are generally non-refundable unless otherwise stated.

6. Shipping & Delivery

- Delivery times are estimates only and are not guaranteed.
- Gamers Arena is not responsible for delays caused by couriers, customs, weather, or other unforeseen circumstances.
- Risk and ownership transfer to the customer once the parcel is handed over to the courier.

7. Returns & Refunds

- Returns, exchanges, and refunds are subject to our Refund Policy.
- Items must be returned in original condition unless the product is defective or incorrect.

8. Intellectual Property

- All content on this website, including logos, images, text, and designs, belongs to Gamers Arena or its respective owners.
- No content may be copied, reproduced, or used without written permission.

9. Customer Reviews & Feedback

- By submitting reviews, photos, or feedback, you grant Gamers Arena permission to use them for marketing and promotional purposes.
- We reserve the right to remove inappropriate or misleading content.

10. Prohibited Activities

You may not:
- Use our website for unlawful purposes.
- Attempt to hack, disrupt, or interfere with our systems.
- Resell products for unauthorized commercial purposes.
- Upload harmful software, spam, or malicious content.

11. Limitation of Liability

Gamers Arena shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website, products, or services.

12. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Continued use of our website indicates acceptance of any updated terms.

13. Contact Us

For any enquiries, please contact:

Gamers Arena
Email: support@gamersarenaonline.com

Thank you for supporting Gamers Arena — your trusted destination for authentic model kits, trading card games, collectibles, and hobby products.