Refund policy

At Gamers Arena, we take pride in providing 100% authentic products. Please read our return and refund policy carefully before making a purchase.

Returns

We only accept returns if:
- The item is unopened, unused, and in brand new condition.
- The item is returned in its original packaging.
- Proof of purchase (receipt or order confirmation) is provided.
To request a return, please contact us at support@gamersarenaonline.com before sending any item back. Returns sent without prior approval will not be accepted.

Damaged, Defective or Wrong Items

Please inspect your order upon receiving it.
If you receive:
- A damaged item
- A defective item
- The wrong item
Please contact us within 3 days of receiving your order and provide clear photos/videos so we can investigate and assist accordingly.

Non-Returnable Items

The following items are not eligible for return or refund:
- Opened or used products
- Sale, clearance, or promotional items
- Gift cards or store credits
- Special order, custom, or personalised items
- Items damaged due to misuse or improper handling of courier

Exchanges

We currently do not offer direct exchanges. If your return is approved, you may place a new order for the item you wish to purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Processing time is typically 7–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error (wrong, defective, or damaged item).

Contact Us

For any return or refund enquiries, please contact:
Gamers Arena
Email: support@gamersarenaonline.com
We appreciate your support and understanding.